We credit a deposit to your account once we receive the payment. The amount credited is what we receive after any charges from your bank or payment provider.
If your deposit hasn't arrived:
Check its status in Manage Funds → Wallet Overview → Transaction History.
Check that the payment has left your bank account or card.
Check that you used the correct payment details.
Contact us or your account manager with the transaction ID, date, amount, payment method and any reference from your bank.
If you're adding money to cover margin, your positions can still be closed while the deposit is being processed.
Risk warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Only trade with money you can afford to lose.