Skip to main content

How do I update my personal details?

Keeping your details up to date

A
Written by Alex Nicholas

You can see your details in the client portal under Settings → Personal Details: your name, address, date of birth, email address, phone number and Customer ID.

You must tell us in writing, as soon as possible, if any of your details or circumstances change, such as your address or phone number.

  • Email [email protected] or contact your account manager.

  • We'll check your identity, including asking your security question, before we change anything.

  • We may ask for documents, for example a new proof of address.

Keeping your details up to date helps avoid delays with withdrawals and verification.

Did this answer your question?