To make a complaint:
Download our Complaint Handling Policy from our website, under Legal documents. The complaint form is at the end.
Fill in the form. Say what happened and when, and what you'd like us to do. Attach any evidence, such as statements or emails.
Send it to us:
by email to [email protected]
by post to ACG Markets Ltd, CT House, Office 9A, Providence, Mahé, Seychelles
Send your complaint as soon as you can after the problem happens. This helps us investigate it fully.
You can also tell your account manager or our support team. They'll log it and pass it to Compliance, who will respond.